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Reporting Details

If the charge has been processed and you still think it’s unauthorised, you can raise a disputeSuperscript:1 and we'll investigate for you.

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Frequently Asked Questions

List of a few common questions along with their responses

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Why use Dispute a Transaction portal?

If the charge has been processed and you still think it’s unauthorised, you can raise a disputeSuperscript:1 and we'll investigate for you.

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    Toll-free Number
    1800 309 XXXX


    Click Here to Report


    Write to us
    XXX@anzb.in

    All the reporting channels are managed by Deloitte's Dispute a transaction team
      What transaction can I Dispute
      You can dispute transactions made on your own card in the ANZ App. If you are a primary cardholder and the transaction occurred on an additional cardholder’s card, you can either ask the additional cardholder to dispute the transaction in the ANZ App or you can Message Us to dispute the transaction on their behalf.

      We can investigate: Unauthorised transactions, Goods or service not received, Direct debit or recurring payment issues, Duplicate transactions, Incorrect amount charged, Goods or service not as described, A credit not processed, ATM cash dispensing errors.
       
      What happens next?
      Once you’ve submitted your dispute, we'll send you a letter or email to confirm we're looking into it for you. If we need more documents to help us investigate, we'll contact you by phone, email or SecureMail in ANZ Internet Banking. If you requested a replacement card for one that's already in your digital wallet, it should update automatically. Timeframes for resolving disputes about card transactions are dependent upon the Scheme rules (Visa and EFTPOS manage disputes in different ways), but most are resolved within 35 days.